Privacy Policy

This policy sets out how we use and protect any information that you give us when you use this website. By registering with this website, you consent to the collection, use and transfer of your information under the terms of this policy.

We are committed to protecting your privacy. Please read this policy to understand how we use and protect the information you give us.

Information we collect from you and how we use it

When you register with us or request further information about a service, you will be asked to provide certain information about yourself. This information will allow us to process your requests.

From time to time we may collect information about your usage of our website, as well as information about you from messages you post to the website and e-mails or letters you send to us. This information will enable us to provide you with access to all areas of our website and future websites we may make available, and to supply the services you have requested. We will also use and analyse the collected information to administer, support, improve and develop our business.

We may use your information to contact you for your views on our services, as well as to occasionally notify you about important changes or developments to our site or services. We may also use your information to let you know about other services which may be of interest to you. Depending on your elected means of communication, we may contact you by post, telephone, SMS or e-mail. If you decide that you do not want to receive any further communications from N W Resources Ltd, please let us know by sending an e-mail to info@nwresources.co.uk

This website complies with the terms of the Data Protection Act. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies

Cookies are small amounts of information that are automatically set by our website on your computer. They are generally used to remember the choices you make while on the site and are harmless to your computer system.

Unless you have specifically refused to accept cookies when disclosing your details to us, our system will automatically issue one or more cookies to your computer when you use this website. Should you set your computer not to accept cookies, you may not be able to use certain features on this website.

Complaints

If you believe we have not handled your personal data in accordance with data protection legislation, please raise your concern with us first. We are committed to reviewing and responding to your complaint.
Contact us by:
Email: hello@nwresources.co.uk
Post: writing to us at 1 Castle Drive, Chester, CH1 1SL or
Phoning us on tel:01978 851238

We will acknowledge your complaint within 30 days and provide a full response, following our investigation, without undue delay.

If you are dissatisfied with our response, you may refer your complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection supervisory authority:
Website: www.ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

You may contact the ICO at any time, but we encourage you to contact us first as many concerns can be resolved quickly and informally.